Contact Us

Do you have a question or query?

Why not visit our FAQ section down below and if your question isn't answered please get in touch with us and a member of our wonderful team will be able to help you.

Email us: [email protected]

Call us: 015394 33866

Feel free to support us on social media, you can also contact us through Facebook and Instagram.

Detail Retail

@detailetail1

1 Coronavirus

1.1 Is there any change to your opening hours at the moment?

No, we are back open 7 days a week and we hope it will stay like that! Come and visit us, we look forward to seeing you back in the shop.

1.2 What precautions do you have in place?

Please see a list below of all our precautions to enable you to shop with us safely.

- large acrylic screens on both tills
- one way system
- hand sanitiser on entry and on both tills
- limit on the number of visitors into the shop at once
- strict cleaning policy for staff throughout the day
- face masks are worn by all customers and staff as per government guidelines

1.3 Are you accepting cash?

Yes we are still taking cash, we have sanitiser on every till for staff and customers.

2 Delivery & Collection

2.1 How long before my order is dispatched?

Orders will be dispatched within 24 hours Monday to Friday, orders placed over the weekend will be dispatched first thing on Monday morning.

2.2 How long will it take for my order to be delivered?

Your order will be posted Royal Mail, please allow 3-5 business days after dispatch due to the current situation with Covid-19, but many orders are delivered quicker than that timeframe! If you are in need of your order for a special occasion please let us know via email, telephone or at checkout in the comments section and we will endeavour to get it to you as quick as possible.

2.3 Can I collect my order from store?

Yes you can, just select 'pickup' at checkout and your order will be ready for collection within 24 hours, you will receive an email and possibly a phone call when it is ready (please check your junk folders).

3 Our Shop

3.1 What are your opening hours?

Monday to Saturday 10am till 5:30pm and Sunday 10am till 5pm.

3.2 Do you only have one shop?

Yes our shop in Ambleside is the one and only bricks and mortar Detail!

3.3 Are you dog friendly?

Yes we allow dogs but upstairs only. If its very wet we ask they sit nicely on the carpet by the door.

3.4 How long have you been open?

We have been here 12 years and counting!